Made-to-Order Products
Every item at Son of Bananas is printed or embroidered to order specifically for you. Because production only starts once you place an order, we’re unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not loving the fit.
Please check our size guide carefully before ordering. If you’re unsure between two sizes, feel free to reach out before you buy and we’ll help you pick.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, misprinted, defective, or isn’t what you ordered, we’ll make it right with a free replacement or a full refund — your choice.
To report an issue, email us within 30 days of the delivery date at nueify1@gmail.com with:
- Your order number
- A photo of the item showing the issue
- A brief description of what’s wrong
We’ll review and get back to you within 2 business days with next steps.
Lost or Missing Packages
If tracking shows your order as delivered but you haven’t received it, check with neighbors and your local carrier first — this resolves most cases. If it’s genuinely lost in transit, contact us at nueify1@gmail.com and we’ll work with our fulfillment partner to send a replacement or issue a refund.
Order Cancellations
Because production begins shortly after checkout, we can only cancel or modify an order within a few hours of it being placed. If you need to make a change, email us at nueify1@gmail.com as soon as possible and we’ll do our best to catch it before it goes into production.
Questions?
Reach out any time at nueify1@gmail.com — we’re happy to help.